Emmaxo does not provide a refund or replacement if you change your mind, ordered the wrong product, damaged the product by misusing it or used the product for a long time and the problem is as a result of usual wear and tear.
Under the Australian Consumer Law, you have the right to return a product and get a refund or exchange if the product does not meet certain consumer guarantees - for example, if the product is faulty.
We at Emmaxo pride ourselves on maintaining a high quality standard. However, as with any handmade products, sometimes there can be faults. Please do not hesitate to contact us at firstname.lastname@example.org.